QA MANAGER / QUALITY ASSURANCE MANAGER IN (CALL CENTER)
ปิดรับสมัครแล้ว
จำนวนที่รับสมัคร (อัตรา)
2
ระดับเงินเดือน (บาท)
53 - 68 k
ลักษณะงาน
Responsibilities
Demonstrate a comprehensive understanding of Access 360’s overall suite of services, operating platform(s), and strategic initiatives.
Develop, design, and execute on QA programs in alignment with leadership and organizational priorities. Track performance scores and provide reporting & dashboards to leaders during regular calibration sessions.
Monitor departmental performance on a continuing basis, taking the appropriate steps to improve its effectiveness, compliance to policy, and increase the level of service. Collaborate with other teams to identify trends, streamline processes, and derive solutions to minimize quality assurance concerns.
Responsible for creating actionable insights that drive performance, by gathering requirements, design and deployment of QA program deliverables (including individual, team, leader, and departmental scorecards, call & case audits, and leadership dashboards.)
Monitor the effectiveness of QA metrics as measures of performance, such as quality, satisfaction, and savings. Stakeholder with leaders at all levels to manage enhancements to quality metrics. Create clearly defined, and mutually agreeable success measures for ongoing QA programs.
Other duties and responsibilities as assigned.
คุณสมบัติผู้สมัคร
1. ประสบการณ์โดยตรง 2 ปีขึ้นไป
2. พูด อ่าน เขียนอังกฤษได้ในระดับดี
3. วุฒิ ปวส ป.ตรี
จังหวัดที่ปฏิบัติงาน
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