Technical Support Engineer Ref. 110307
ปิดรับสมัครแล้ว
จำนวนที่รับสมัคร (อัตรา)
1
ระดับเงินเดือน (บาท)
50,000 THB - 55,000 THB
ลักษณะงาน
Job Description
Support Sales to develop, optimize and design solutions to meet customers’ current and future requirements, in a manner that is consistent with the company mission, values and financial objectives.
Develop full appreciation of our product lines and make necessary engineering decision to support technical enquiry, product selection and recommendation.
Develop and maintain Trouble Shooting Manual, provide products installation & setup to customers & distributors, and responsible for printer service, troubleshooting & repairs, both in-house and on site.
Ensure the field issues resolved during deployment, consolidate field reports for detailed analysis, and escalates serious problems to superior & sales leader.
Documents all service activities, & compile tracking report / update on timely basis (report consist of field service activities, technical solutions provided to customers, technical learning for sharing, etc.).
Provide technical/Product training, application training & maintenance training for distributors, customers & internal teams, whenever necessary.
Resolve technical issues and provide printer support per customer service contract, and manage/maintain the status of all on going and future projects.
Identify customer’s needs and new sales opportunities, work with sales team to sustain a strong pipeline of new business opportunities.
Ensure continual upgrade of Brady Products Solution knowledge with Marketing, Product/R&D Team.
Spare parts & consumable inventory management – maintain safety stock level.
Printer demo units management – ensure all demo printer in good working condition.
คุณสมบัติผู้สมัคร
1. Requirement Gender Male , age not over 50 years Degree in Mechanical / Electronics / Industrial / IT / Engineering Management. Minimum 2 year working experience in equipment trouble-shooting & repair, equipment & facility maintenance, Industrial automation, system integration, or software developments. Experience in key industries and key geographical locations such as Pharma, Automotive, Electronics and Contract Manufacturing segment within Singapore, Malaysia, Thailand and Indonesia would be advantageous. Possess strong technical background in equipment / automation / software / facility & equipment maintenance. Good written & spoken English. Other languages will be an advantage. Experience with thermal transfer printers, barcode/RFID scanners and applications software would be an advantage. Good project and time management skills. Creative with strong analytical, problem-solving and decision-making skills. Excellent team player with good interpersonal skills. Willing to travel within SEA region. Able to work independently.
2. Location: Soi Chongsiri Parkland, Klong Ar-Zeer Rd., Bangpleeyai, Samutprakarn
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