Helpdesk Coordinator ( 1 Year contract / Outsource staff )
ปิดรับสมัครแล้ว
จำนวนที่รับสมัคร (อัตรา)
8
ระดับเงินเดือน (บาท)
15K - 25K
ลักษณะงาน
- Provide technical and operational support to ensure that client support
expectations are met through first and second level problem determination and r
esolution efforts.
- Respond to users? concerns via telephone, e-mail, facsimile, or video conference.
- Accurately log all Helpdesk-related information such as Issue Details, Issue
Handling History, and User Contact Info.
- Maintain reasonable discipline and P25 in the Help Desk area.
- Perform other functions or projects, which may be assigned by the Support
Specialist, Manager, or Coordinator.
คุณสมบัติผู้สมัคร
1. Thai or Non-Thai nationality, Male or Female, age between 22-27 years, Bachelor degree in Computer or related fields such as Computer Engineering, Electrical Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer or related fields. Experience between 0-3 years and/or New graduated is also welcome.
2. Experience in IT Support, Call Center or other related filed. Experience in telephone support of external customers in resolving the specific problems will be advantage. Experience with Microsoft Operating Systems and IT Applications. Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting).
3. Good understanding and appreciation of information technology.
4. Network & INFRA (Server related etc.) knowledge will be an advantage.
5. Programming knowledge will be an advantage.
6. Have negotiation skill, communication skill, serviced mind, initiative and logical thinking.
7. Good team player, good problem solving.
8. **Good in Listening, Speaking and Writing English**
9. **Ability to work as shift & flexible hours (Including weekend / public holiday and rotation shifts)**
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