Customer Services Executive (for Myawaddy and Mae Sot location)
ปิดรับสมัครแล้ว
จำนวนที่รับสมัคร (อัตรา)
1
ระดับเงินเดือน (บาท)
35,000
ลักษณะงาน
- To represent the company as first point of contact with the customer.
- Monitoring and maintaining the company's reputation and upholding the company's values.
- To set up and develop individual marketing plan, selling product and services.
- Responsive of day to day customers' inquiries and coordinate with operations team to solve all challenges via incoming call and/or email.
- Maintain good relationship and network connections among customers, suppliers, sales & marketing, operations, finance and other related parties.
- Open job in the system, communicate with operations team member to deliver the shipping instruction from customer within a definite timeline.
- Prepare verification report before issuing the invoice and send to the customers.
- Keep records of customer interactions, process customer accounts and properly file documents.
- Arrange appointment with customers and help to prepare necessary quotation.
- Maintain an orderly workflow according to the priorities set by S&M Director / GM.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Take ownerships of customer's issues and follow up problems and offer solution.
- Learning about the organization's products or services and keeping up to date the changes.
- Understanding the overall process, Sales & Marketing Strategies & action plan, system and operations process until invoices are paid.
- Cooperate with finance & account to monitoring AR invoices and following up for payment.
คุณสมบัติผู้สมัคร
1. Bachelor's degree in Business Administration, Management, Marketing or related fields
2. Minimum 2 years of experience
3. Good knowledge & experience in Microsoft Office
4. In-depth knowledge of customer service policies and practices
5. Have experience using CRM systems
6. Self-motivated, Good interpersonal, Good communication, Well organized
7. Able to speak Thai and Myanmar language would be an advantage
จังหวัดที่ปฏิบัติงาน
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