ลักษณะงาน
This position is responsible for overseeing and managing Mystery Shopping projects from project initiation through report delivery and presentation of findings to the client.
Key responsibilities include coordinating with clients, developing questionnaires, setting up projects in the online system, coordinating with internal teams, monitoring fieldwork progress, and ensuring that report quality meets the company’s standards.
This position serves as the primary project owner and is responsible for ensuring smooth, accurate, and timely communication between clients and internal teams.
คุณสมบัติผู้สมัคร
1. Demonstrate strong English communication skills, both written and spoken. 2. Manage the overall project timeline from project initiation through final delivery to the client. 3. Communicate with clients regarding project scope, progress updates, feedback, and deliverables. 4. Review project proposals, quotations, and requirements before project implementation. 5. Develop and revise questionnaires to align with the client’s objectives and project requirements. 6. Coordinate with Reviewers, Operations, Shoppers, and other relevant internal teams. 7. Brief internal teams on project details, scenarios, requirements, and deadlines to ensure clear alignment. 8. Monitor fieldwork progress, follow up on outstanding tasks, and coordinate solutions to any issues that arise. 9. Identify risks that may affect the project timeline or quality and verify the accuracy of all data before report preparation.