ลักษณะงาน
ssential Functions/Core Responsibilities
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for
billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates;
including planning and assigning work for staff in accordance with the organization’s policies and
applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics
management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies
and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of
their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a
professional and timely manner
• Participate in cross functional meetings to review information received from operational support
functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive
continuous improvement
คุณสมบัติผู้สมัคร
1. Bachelor's Degree in related field with more than seven years of experience (with at least two years of 2. Call center experience preferred 3. Demonstrated ability to coach and develop action plans, which maximize performance, and provide 4. Demonstrated ability to analyze and improve work processes; establish a course of action for self and 5. Work well under pressure and follow through on items to completion while maintaining professiona 6. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates 7. Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business 8. Demonstrated ability to mentor, coach and provide direction to a team of employees
นักกายภาพบำบัด Physiotherapist
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