ลักษณะงาน
• Provide application and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
• Respond to users’ concerns via telephone, e-mail, facsimile, or video conference.
• Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Contact Info.
• Maintain reasonable discipline and decorum in the Help Desk area.
• Perform other functions or projects, which may be assigned by the Support Specialist, Manager, or Coordinator.
คุณสมบัติผู้สมัคร
1. • Thai nationality, Male or Female, age between 22-26 years 2. • Bachelor degree in Computer or related fields such as Computer Engineering, Electrical Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer or related fields. • Experience between 0-3 years and/or New graduated is also welcome • Experience in IT Support, Call Center or other related fields • Experience in telephone support of external customers in resolving the specific problems will be advantage • Experience with Microsoft Operating Systems and IT Applications • Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting) • Good understanding and appreciation of information technology • Network & INFRA (Server related etc.) knowledge will be an advantage • Programming knowledge will be an advantage • Have negotiation skill, communication skill, serviced mind, initiative and logical thinking. • Good team player, good problem solving • Good in Listening, Speaking and Writing English 3. • Experience between 0-3 years and/or New graduated is also welcome • Experience in IT Support, Call Center or other related fields • Experience in telephone support of external customers in resolving the specific problems will be advantage • Experience with Microsoft Operating Systems and IT Applications • Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting) • Good understanding and appreciation of information technology • Network & INFRA (Server related etc.) knowledge will be an advantage • Programming knowledge will be an advantage • Have negotiation skill, communication skill, serviced mind, initiative and logical thinking. 4. • Experience in IT Support, Call Center or other related fields 5. • Experience in telephone support of external customers in resolving the specific problems will be advantage 6. • Experience with Microsoft Operating Systems and IT Applications 7. • Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting) 8. • Good understanding and appreciation of information technology • Network & INFRA (Server related etc.) knowledge will be an advantage • Programming knowledge will be an advantage • Have negotiation skill, communication skill, serviced mind, initiative and logical thinking. • Good team player, good problem solving 9. • Good in Listening, Speaking and Writing English
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IT Support
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