• Guideline & recommend work process and resolve the problem for smoothly working
• Evaluate, control, and oversee the performance of the agents
• Control & manage overall agent performance
• Follow-up & develop new knowledge to develop working processes for more efficient
คุณสมบัติผู้สมัคร
1. Not specified gender 2. Minimum 2 years experience in Call Center or Helpdesk 3. Required minimum TOEIC score - 650 (Language Allowance Provided) 4. Experienced or knowledged in team management 5. Skilled in coaching, feedback, and recommendation 6. Skilled in effective communication and product & knowledge explanation 7. Provided leadership skill 8. Ability to resolve customer problems 9. Knowledged in using Microsoft Office i.e. Word, Excel, and PowerPoint
@truetouchhr
