ลักษณะงาน
Providing information to new and existed customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases and services
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Compiling daily lists of leads and delegating them to sales team associates
Providing assistance to management team members and executives as needed
Performing data entry duties in regards to metrics, sales figures and other key data
Creating and processing sales in a timely manner
Reporting any unusual activity to supervisors
คุณสมบัติผู้สมัคร
1. Interpersonal and customer service skills 2. Analytical and problem-solving skills 3. Multitasking and organizational skills 4. Ability to answer a high volume of calls and/or emails daily 5. Ability to share work among a customer service team 6. Attentiveness and patience 7. Time-management skills 8. Ability to find the positive in any situation
