Call Center Supervisor Ref. 110565

หน่วยงาน / องค์กร Wanida Freelance Recruiter

จำนวนที่รับสมัคร (อัตรา) รับครบแล้ว

ระดับเงินเดือน (บาท) 20,000 THB - 35,000 THB

หมวดงาน ประชาสัมพันธ์/บริการลูกค้า/Call Center
ส่งเสริม/สนับสนุน/ประสานงานการขาย-การตลาด

ลักษณะงาน Job Description
-Manage an end-to-end customer service operation.
-Ensure that the operation team are working effectively and follow all service processes when handling customers.
-Coach and monitor management team and Agent’s performance according to established monitoring standards.
-Communicate with agents to provide essential information (product & knowledge) Guideline & recommend work process and resolve the problem for smoothly working.
-Control & manage overall agent performance.
-Research, follow-up, and develop new knowledge to develop working processes for more efficient.
-Prepare weekly and monthly operation reports presenting to the clients.
-Other tasks as assigned.

คุณสมบัติผู้สมัคร 1. Requirement -Any gender, age between 25 - 30 years -Bachelor degree in any related field. -At least 2 year of working experience in Team leader / Senior call center or customer service. -Have experience from IT , Network company or related. -Can Communication in English. -Good command in computer skill. -Leadership skills and a good team player.
2. Location: The 9thTowers Grand Rama 9., Rama 9 Road, Huay Kwang, Huay Kwang, Bangkok

จังหวัดที่ปฏิบัติงาน กรุงเทพมหานคร

สวัสดิการ / ข้อมูลเพิ่มเติม Benefit
• Staff training and development
• Overtime
• Accommodation allowance (in other provinces)
• Per diem
• Telephone bill allowance
• Work from home
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Flexible working hours
• Ordination leave
• Employee's uniform
• Funeral payment support
• Annual trip or party
• Annual bonus

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